Customer Care

When will I receive my order?

We deliver on Tuesdays and Thursdays, nationwide (all of Ecuador). Shipping cost is not included in the product price and varies by destination city.

Do you accept exchanges or returns?

Exchanges must be made within 5 calendar days from the purchase date shown on your invoice. We don't accept returns or refunds; each piece is made with care just for you, so we invite you to double-check your choice before confirming your purchase.

How do I care for my jewelry?

We want you to enjoy your piece for years to come, which is why we use the best materials to go the distance with you. That said, a little care goes a long way: Avoid contact with water, perfume, lotion, and alcohol. Store it somewhere dry, ideally in its original packaging. Take it off before sleeping, working out, or swimming.

My piece is damaged. What should I do?

We're here to help, and we want to find a solution for your piece. If it shows any damage, reach out, and we'll gladly take a look at your case. Damage from misuse or normal wear comes with an additional cost, which we'll confirm based on your specific case.